We have complied a list of questions our customers frequently ask us about our refurbished endoscopes and our endoscope repair process. If you have a question you do not see on this list, or if you would like clarification, please contact us  with your question to learn more.


Frequently Asked Questions: 

Q: Do you perform your own repairs?

A: All repairs performed by Pro Scope Scope Systems are done in our state-of-the-art repair facility by our highly skilled and masterful technicians.

Q: Will I receive a written estimate?

A: Pro Scope Systems issues a free, no obligation written estimate for all equipment sent in for repair. We will not begin the repair process until the estimate is approved by you the customer.

Q: How long can I expect my repair to take?

A: -One to two days for minor repairs

– Two to three days for major repairs/overhauls

– Small diameter & specialty scopes may take a little longer

Q: Do you use OEM parts?

A: Pro Scope Systems strives to use OEM parts whenever possible. When OEM parts are unavailable, Pro Scope Systems uses the highest quality OEM equivalents.

Q: What manufacturers/brands/scope types do you service?

A:  We service scopes and all related equipment from Olympus, Pentax, Storz, Fujinon, Stryker, ACMI. Pro Scope Systems repairs all types, from colonoscopes, gastroscopes, bronchoscopes, and ERCP scopes.

Q: Do you provide loaner scopes?

A: When a customer sends in a scope for repair, Pro Scope Systems provides a free loaner scope when available.

Q: Do you warranty your repairs?

A: We provide a 120 day warranty on parts and workmanship on all repairs performed by our technicians. Warranties can be extended for up to two years.

Q: Do you provide service contracts/agreements?

A: A variety of service contracts are available. Please contact your Pro Scope Systems representative for more information.

Q: What is your return policy?

A: Scopes purchased from Pro Scope Systems can be returned by our domestic customers up to 14 days from the date of purchase and up to 21 days for international customers for a refund or exchange.

Q: What methods of payment do you accept?

A: For Internation Customers: We accept pre-payment by Bank Wire Transfer, PayPal, Credit Card, and Western Union.

For Domestic Customers: We accept payment by Bank Wire Transfer, PayPal, COD, Credit Card, and Western Union. Net payment terms can be approved through prior credit approval.

Q: How do you ship? What carriers do you use?

A: We ship via FedEx, UPS, DHL, USPS, and others.

Q: My scope has failed a leak test or is in need of repair. What should I do?

A:- You should immediately contact a Pro Scope Systems representative.

-Fill out a Customer Repair Contact Form and put that in the case with the scope.

-If the scope is contaminated, put it in a red biohazard bag and notify your Pro Scope Systems representative immediately.

Q: I’m upgrading my equipment/I have equipment I’m not using. Do you purchase older model equipment/excess inventory?

A: We do offer top dollar pricing when purchasing older molder equipment–from individual scopes to complete systems. Pro Scope Systems will pay you thousands more than other sources including the manufacturer. Please contact a Pro Scope Systems representative for more information and bid pricing.